| Version Date | Details |
| 04/15/2024 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2024 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2024 | | BS&A ONLINE | | - | Corrected issue where links in BSA Online emails would not load. |
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| 03/01/2024 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2024 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/01/2024 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/15/2024 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2024 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/15/2023 | | Reporting | | - | The 6/15 update caused an issue with calculated fields in custom reports. We have pushed a new update out, dated 7/1, that corrects this. Please install this latest update for all .NET applications., following your municipality's protocol. |
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| 06/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/15/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2023 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/01/2022 | | General | | - | Addressed reporting issue for calculated fields |
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| 08/01/2022 | | General | | - | Added contact name, phone, and email to request emails. |
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| 07/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/15/2022 | | General | | - | Corrected issue where CRA would not correctly send the customer name over to Work Order when a work order is created from a request in CRA. |
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| 06/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/02/2022 | | Reporting | | - | Fixed report issue when generating PDF files |
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| 02/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/15/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2022 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/01/2021 | | BS&A ONLINE | | - | Web Request emails will now reference a "Lookup Guid" for online requests. Lookup Guid is what the customer would use to lookup their request online, and they can also use the link that is provided to them in the email they receive when submitting a request online. |
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| 11/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/01/2021 | | BS&A ONLINE | | - | When an online request is auto-dismissed, the auto-dismissal email will now send. |
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| 02/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/15/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2021 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/01/2020 | | General | | - | Converting a web request that came in with no address, will now prompt you for an address if the request is setup to create code enforcements in the BD program. |
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| 11/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2020 | | General | | - | Name, phone, and email from requests will now flow through to Work Orders created when the request is entered. |
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| 08/01/2020 | | BS&A ONLINE | | - | Required fields and questions from an online request will now flow through into a Work Order created from the online request. | | General | | - | Name, phone, and email from requests will now flow through to Work Orders created when the request is entered. |
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| 07/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/01/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2020 | | Other | | - | There was an issue with users being able to access the Manual from the Assessing application located in Help/View Documentation/Manual. The scheduled update on 2/15/2020 corrects this issue. |
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| 02/01/2020 | | New Features | | - | Under Help > View Documentation there is a document outlining our keyboard shortcuts |
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| 01/15/2020 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2020 | | Program Security | | - | A new feature was added to allow an Admin User the ability to set an Expiration Date for a particular user. This new option is located within the User Security/Inactivate User (disable user Login) and is labeled as Expire Date. | | - | A new feature was added to the system to add the ability to Mark a User as Inactive. An Admin User will have the ability within the User Security to Inactivate/Disable a User Login. |
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| 12/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/01/2019 | | Reporting | | - | Added auditing of Copying Reports, Renaming Reports and Renaming of Report Profiles in Report Profiles. |
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| 04/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/15/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2019 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2018 | | General | | - | Fixed issue where property suffix would not correctly get set for requests or actions when the property was selected from the parcel look-up screen. |
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| 10/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/01/2018 | | General | | - | Fixed issue when attempting to close actions with multiple requests and flags set on the action. |
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| 07/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2018 | | Access My Gov | | - | Yes/No standard questions now reflect the chosen option when a request comes in from AMG. |
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| 03/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/15/2018 | | Access My Gov | | - | When an attachment is uploaded for a request, and that request is setup to create a code enforcement in the Building program, the attachment will now also get added to the code enforcement. |
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| 01/01/2018 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 11/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/01/2017 | | New Features | | - | Added an option to request/request sub types to, when creating an enforcement, prompt for the inspector to use. When this option is turned on then any time it creates an enforcement from CRA it will prompt to assign the inspector for it. If on is not selected, it will use the default for that enforcement.
This option does not do anything for requests that are created through the web that are marked to automatically create actions/enforcements, for those cases the default inspector will still be assigned. |
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| 07/15/2017 | | New Features | | - | Added an option to request/request sub types to, when creating an enforcement, prompt for the inspector to use. When this option is turned on then any time it creates an enforcement from CRA it will prompt to assign the inspector for it. If on is not selected, it will use the default for that enforcement.
This option does not do anything for requests that are created through the web that are marked to automatically create actions/enforcements, for those cases the default inspector will still be assigned. |
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| 07/01/2017 | | Access My Gov | | - | Web requests will now try to set the parcel number if it can determine it based on the address. It will use the same logic the "Take a call" window uses when it tries to determine the parcel number based on an address which means if it can't find exactly one match for the parcel/address it will leave it blank. | | - | Clicking to be anonymous on web requests will now clear out the name and address fields as well as disabling them. |
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| 06/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/01/2017 | | General | | - | Emails that are sent in regards to requests being entered will now start with "Dear Resident" if the request was from an Anonymous source. |
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| 05/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/01/2017 | | Access My Gov | | - | Added measures to prevent identical requests from being submitted on AMG less than ten minutes apart to try and prevent duplicates. |
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| 01/15/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2017 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2016 | | General | | - | Added additional contact types of "In Person" and "Other". | | Reporting | | - | Added new option on the Custom Actions Report to only include actions with no tasks. |
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| 12/01/2016 | | General | | - | Request's account name, request number, request contact phone, and request contact email are now added to the complaint field on the enforcement when an enforcement task is created. | | - | When a request type is changed, if the new request type's email does not include the email address of one or more of the users on the previous request type, a new email will be sent to notify the previous users the request type has changed. | | - | Actions that have had their enforcement task deleted in the BD application can now be deleted in CRA. |
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| 11/15/2016 | | General | | - | Corrected issue with action tasks assigned to me notificiation not working properly. | | Reporting | | - | Added ability to pull work order details into action task reports. |
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| 11/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/15/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/15/2016 | | General | | - | Fixed issue causing error when trying to delete reminder. | | - | Improved address search functionality from CRA.NET to BD.NET. |
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| 08/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/15/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2016 | | New Features | | - | Each action task can now be setup to have a default "days due". | | - | There is now an option under the "Web Settings" tab for each Request Type setup to require an AMG account. This setting will require users to create an AMG account before they are allowed to submit an online request for that request type. |
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| 06/15/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 06/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 05/15/2016 | | Access My Gov | | - | Added an option to "Hide from Web" on requests. This will hide the given record from searches on AMG. | | General | | - | Fixed issue where the program would crash when taking a call on a request type that uses the BD.NET enforcement address lookup. |
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| 05/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2016 | | Reporting | | - | Added Group Security Summary Report under Other Reports. | | - | Corrected the User Security Setting report to display the correct settings when a user is part of a user group. |
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| 04/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2016 | | General | | - | Fixed crash error when using the take a call option and choosing email as the form of customer correspondence. | | New Features | | - | Added a new option in General Settings to only show interfaced Work Order Types. |
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| 03/01/2016 | | General | | - | "My Pending Requests" now also includes categories.
When a user is removed form a request, that request is also removed from the pending requests for that user.
A new security item has been added to grant users the ability to delete requests without actions assigned to them. | | Reporting | | - | It is now possible to filter the request type table by category without having to select a request type. |
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| 02/15/2016 | | General | | - | Fixed issue where certain actions would crash the program when closed. |
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| 02/01/2016 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/15/2016 | | New Features | | - | Added a new notification area on the left panel that will display "My Pending Requests". This new notification section will only appear if you are setup to send emails to specific people for specific request types. |
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| 01/01/2016 | | General | | - | Fixed issue with data not saving under Take a Call when hitting the Back button. |
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| 12/15/2015 | | Access My Gov | | - | Requests entered online can now be set to verify against the Building Database properties. | | - | Fixed issue where the link in the CRA AMG email sent to requesters would not open to the correct Municipality on the AMG website. |
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| 12/01/2015 | | General | | - | Corrected issue where error message would prevent taking a call if the request type required contact information. | | New Features | | - | Added the ability to add the request category column as well as remove the request summary column from the pending requests screen. | | - | Added the ability to mark the request summary as a required field on the request type. |
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| 11/15/2015 | | General | | - | Fixed an issue where the request table was not updating to show the correct action status. | | - | Fixed issue where certain contact information fields were not showing up while "Taking a Call". |
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| 11/01/2015 | | General | | - | Request type now fills in the "request summary" section for web submitted complaints in the requests pending notification section. | | - | Call Requests Contact has been moved to Step 2 while using the "Take a Call" method. | | New Features | | - | There is now a setup section for various Call Demeanors that can be setup in the Program Setup of the CRA Application. | | Reporting | | - | Request List view can now be filtered by the request's status. |
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| 10/15/2015 | | General | | - | Scheduled Update: No specific feature changes. |
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| 10/01/2015 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/15/2015 | | Reporting | | - | Added an audit record for user password changes. This will be audited like changing user information, in the administration database. |
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| 09/01/2015 | | General | | - | Our customer survey is now available through Help~ Contact Customer Support. Please take the time to complete the survey and let us know how we are doing. | | New Features | | - | There is now the option to select "Building Department" as the default database for property information. | | - | Added the ability to "Mark" and "Quick Mark" from the Action Task List table view. |
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| 08/15/2015 | | General | | - | When submitting a Technical Support Help Request through the help menu in the program users will need to select a How can we help item. | | - | Fixed issue where no records would display in the Enforcement Table. |
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| 08/01/2015 | | Access My Gov | | - | Fixed an issue where if you skipped filling in information for a required question, all previously entered information would get erased. | | General | | - | You can now setup email rules from Request Categories. |
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| 07/15/2015 | | General | | - | Scheduled Update: No specific feature changes. |
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| 07/01/2015 | | General | | - | Fixed issue where the "Copy Internal Resolution to Public Resolution" would display inaccurate text. |
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| 06/01/2014 | | General | | - | If an enforcement has already been created from a request, any subsequent request for the same issue will be linked to the already created Action. | | Reporting | | - | Added a user security report under Help/View Documentation. |
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| 05/15/2014 | | General | | - | Added new option to "Transfer requests to another account" located from the tools option on the request you want to transfer. |
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| 05/01/2014 | | General | | - | Scheduled Update: No specific feature changes. |
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| 04/15/2014 | | General | | - | Fixed spelling error in Street Intersections List. |
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| 04/01/2014 | | General | | - | Scheduled Update: No specific feature changes. |
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| 03/15/2014 | | General | | - | Fixed issue where city, state, and zip would not fill in for requests related to the BD.NET system. | | Program Security | | - | Added security setting "View Audit Table" under category Database Options. This is defaulting to disabled. Any non-admin user will need this option enabled to view the Audit table. |
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| 03/01/2014 | | General | | - | Scheduled Update: No specific feature changes. |
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| 02/15/2014 | | Reporting | | - | When using Snap to Grid and Draw Grid, when creating a new report, these options will stay when set. |
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| 02/01/2014 | | Access My Gov | | - | Edited the text describing the purpose of the CAPTCHA at the bottom of the "Request For Action" screen. | | - | "Disallow Anonymous Web Submissions" now only hides the option "No, I wish to remain anonymous" online. |
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| 01/15/2014 | | General | | - | Scheduled Update: No specific feature changes. |
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| 01/01/2014 | | General | | - | Scheduled Update: No specific feature changes. |
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| 12/15/2013 | | General | | - | Fixed issue where clearing a suffix out of the street name and entering it in the suffix field would clear out the prefix for an Account's address. | | Reporting | | - | Corrected issue where changes would not save when editing a user report. |
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| 12/01/2013 | | General | | - | When marking that the caller requests contact, when choosing email, you must now enter an email address and when choosing phone, you must enter a phone number. | | - | Work Orders can now be created from non-interfaced Work Order types. |
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| 11/15/2013 | | General | | - | Actions assigned to users will now display correctly in the notifications panel. | | New Features | | - | When Requests require contact after the actions have been completed, the notifications panel on the left hand side will update with the Request that requires contact. |
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| 11/01/2013 | | General | | - | Added ability to create an Action Task based on a recurring work order. | | - | Added "Account Street Name" colum to the Account List. | | - | Added ability to search by last name. When you search by a name, the system now searches using "contains" instead of "starts with" and this allows for searching by last name. | | - | The Community Site Link has been disengaged. | | - | Added suffix options to Account addresses under the Account Information tab. | | - | Filling in the "Assigned To" first before selecting an Action Task Type first will no longer clear out the "Assigned To" once a Type is selected. | | New Features | | - | Added Search Function to assist finding users in active directory list. |
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| 10/15/2013 | | General | | - | Added an Enforcement Table View. This table will show information for all Enforcements created in the Citizen Request For Action program. | | New Features | | - | Added Search Function to assist finding users in active directory list. |
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| 10/01/2013 | | General | | - | Entering a different email address than the original contact email entered during step 1 of taking a call will now generate a warning prompt if attempting to enter a different contact email address during the final step of taking a call. | | New Features | | - | Added Search Function to assist finding users in active directory list. |
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| 09/15/2013 | | General | | - | Scheduled Update: No specific feature changes. |
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| 09/01/2013 | | General | | - | Employee's with a status of anything besides 'active' will not show up when the 'Hide Inactive' option is checked when looking up workers. |
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| 08/15/2013 | | General | | - | Completing a Work Order on an Action that still has an open Task will no longer close the Action, it will now put it in a Pending status. | | - | The address prefix now fills in on an action's location when you fill it in during the process of assigning pending requests to a new action.
| | - | Entering Intersecting Streets will no longer prompt you to select a parcel while "Taking a Call". | | - | Copying internal resolution text to the public resolution section on a task now automatically copies without the need to close and re-enter the task. | | - | A new setting has been added to make the "Assigned To" section of creating an Action Task a required field. | | Other | | - | Deleting attachments will now complete successfully. | | Program Security | | - | Added report profile user security allowing you to specify users or groups that can or can't access the report profile.
| | Reporting | | - | Added the ability to add watermarks to reports. The file must be .jpg and can be set in Program Setup | Administration | Global Report Watermark Setup. |
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| 08/15/2013 | | General | | - | Scheduled Update: No specific feature changes. |
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| 08/01/2013 | | New Features | | - | Added the ability to add a cause on a Request Category. | | - | Added the ability under General Setup to determine which fields were required when entering a request. | | - | Added the block field to the request location. |
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| 07/15/2013 | | New Features | | - | Added the assigned to column to the Action Tasks Table. | | - | Allow the citizen contact through both phone and email. | | - | Added a column for the Request Type in the Request tab of the Accounts screen. | | - | Added the ability to link an exisiting request to an action directly from the action screen. | | - | Users who have the security access to do so can now edit, complete, and cancel work orders in CRA. | | - | Date, location, type, category, and priority filters have been added to the Request List and Action List tables. | | - | Street Master has been added to the CRA program. Users can now set up the valid streets and street numbers within the municipality. When adding a request, the user will get a message to pop up if they type in an invalid street name or number. | | - | A button for "Street Intersections" has been added to Database Setup. Here, users can set up valid intersections for their municipality. When a request is added and an invalid intersection is used, a message will pop up warning the user that it is not valid. | | Other | | - | When taking a call, the field "Account/Owner" has been changed to just "Owner" to avoid confusion. |
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| 03/01/2013 | | General | | - | Corrected issue where users could not email support through the help menu. |
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| 10/23/2009 | | General | | - | Fixed the ability to right click on the network server field during login. | | - | Added Complaint Comment report. | | - | Added option to disable the city/state/zip field checks. | | - | Removed 'Public Option' filter on Attachment tabs. Also Removed 'Print on Record Card' option in the attachment details dialog. | | - | Added Comment Title to Comments. | | - | Added sort index selection in complaint search results. | | - | The conversion wizard closes on a successful conversion. | | Accounts | | - | Adjusted the complaint date filter on the Account Master View to include todays date. | | - | Added feature to compare a new Account to existing accounts and check for duplicates. | | - | Added preliminary window to gather the account name and type before the account is created. | | - | The Account name field is now required for all accounts | | - | When a new Account is added, the Account Info tab is automatically shown. | | Complaints | | - | Fixed bug with adding complaints on a Server 2008 database | | - | Fixed editing 'cause' table from a lookup box. | | - | Changed 'seed value' string to 'complaint ID' when setting the complaint ID value. | | - | The answer field of the question window is now automatically selected when the user selects a question | | - | Changed some wording on the "Take a Call" wizard | | - | The incident and call date cannot be set after today's date. | | - | Fixed bug with the property city allowing null values in the database. | | - | fixed issue with copying complaint owner information from account information in the Take A Call wizard. | | - | Added ability to select a complaint in the quicksearch with doubleclick or enter press. | | - | Added Received by field to View Due Complaints filter. | | Reporting | | - | Added Complaint Detail Report. | | Program Setup | | - | The account, complaint, and web complaint ID formats cannot be larger than the max ID sizes. | | - | Fixed bug with a large description in the Complaint Type setup dialog. | | - | Fixed bug with adding or editing a new Complaint Subtype. | | GIS | | - | Added ability to right click on the Account or Complaint table view and view a selection in GIS. |
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| 10/06/2009 | | General | | - | Fixed issue with Enterprise Admin Access to Conversion. (Case 11676) | | - | Added autocomplete text boxes on conversion dialog. (Case 11676) | | - | Changed Text of conversion menu item and conversion dialog text. (Case 11676) | | Complaints | | - | Fixed issue with converting Complaint Data. (Case 11676) |
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| 10/01/2009 | | General | | - | Added feature that auto-completes the complaint and account ID numbers when searched for while setting a quick block. | | Complaints | | - | Added "WEB" label to the Complaint Master View to signify this particular complaint came from the web.
 | | - | Fixed incorrect label on the CMV which referred to the complaint as a concern. | | - | Added feature to request the user set the status and details when closing a complaint which came from a web complaint. | | Actions | | - | Fixed a bug with the default value of the completed field in an Action. | | Web Complaints | | - | Added support to view Dismissed and Accepted Web Complaints in the web complaint list. | | - | You can now accept a Web Complaint as a Complaint which was previously dismissed. | | - | Added feature to jump to the associated complaint of an accepted web complaint. | | - | An optional email can be sent to any citizen creating a web complaint who supplies an email address. | | - | I display a balloontip on the Web Complaint Toolstrip item when a new Web Complaint is received. | | - | Added Images to the list of web complaints to depict its status.
 | | - | Added tab in the CMV for providing custom Web Complaint statuses and details. These items are reported back to the citizen upon complaint status inquiry. | | Program Setup | | - | Added a Web Complaint program setup to set a plethora of options and settings related to the web interface. | | Program Security | | - | Added Web Complaint Security item. | | - | Added option to set the default statuses of Web Complaints dismissed or not yet reviewed when inquired via the web. |
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| 09/03/2009 | | Accounts | | - | Adding New Accounts from the Account Master View no longer hangs. |
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| 09/03/2009 | | General | | - | Fixed a critical error in the startup of the application. |
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| 09/03/2009 | | General | | - | Added Minimum and Maximum bounds to number fields | | Accounts | | - | Fixed bug in adding new accounts with the Take A Call wizard. | | Complaints | | - | Added Support for Web Complaints. |
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| 08/24/2009 | | General | | - | Changed the Email system to accomodate Questions as an attachment when Complaints and Actions are assigned. | | Complaints | | - | Fixed bug with vieiwing a new complaint when created via the Take A Call wizard. | | Program Setup | | - | (Case 10797) Moved Cause Type Setup button to Database Setup tab and removed it from Program Settings tab. |
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| 08/20/2009 | | General | | - | Provided a lookup service for parcel numbers into the linked Tax or Assessing database. | | - | Added Parcel Lookup Utility to the Utilities Menu. This uses the lookup service to fill in parcel numbers for all Complaints with empty parcels. | | - | The filters on the Due Complaints and Scheduled Actions calendars are now saved. A clear button also returns them to defaults. | | - | Added Print and map option to the results of the Due Complaints and Scheduled actions searches. | | - | Added individual Parcel number lookup buttons to the Account Master View and Complaint Master View. | | - | Added Maximum value to the Address Textboxes to ensure proper data storage. | | - | Set Tab orders on most controls and forms. | | Complaints | | - | Parcel lookup occurs on Conversion if the option is selected. | | Reporting | | - | Added ability to create and edit User Reports. | | - | Added Import/Export Report functionality. | | GIS | | - | Added New Form for GIS. This form allows mapping multiple Complaints from the Search results. Complaints are Highlighted and Pinned.  | | - | Added View Complaint Feature using the Map tooltip to allow users to view all complaints at that parcel. |
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| 08/11/2009 | | Actions | | - | On "Go To Action" commands, the correct tab page is selected. | | Reporting | | - | Added a DB update to change how Account Reports work. | | - | Removed Concern Reports from Account and Complaint Reports. |
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| 08/10/2009 | | General | | - | Delete all Attachments during conversion, regardless of whether the user desires to convert attachments. | | - | Added Filters to the View Due Complaints and View Scheduled Actions dialogs. | | Complaints | | - | (Case 10791) Added popup to Take A Call wizard when Complaint has unanswered questions | | - | (Case 10801) Increases the size of the Cause field in the Complaint Quick View form. | | - | Changed how the program handles the Escalation System when it is disabled. | | Actions | | - | (Case 10794) Fixed issue with adding new Action Type Statuses. | | Reminders | | - | (Case 10803) Adjusted the reminder interval time to better handle receiving reminders from other users. | | Program Setup | | - | (Case 10793) Fixed Tab Orders on Contractor Setup form. | | - | (Case 10797) Moved Cause Type setup button to Database Setup. | | - | Modified the General Setting text to use the Complaint Escalation System. | | - | Fixed issue with modifying the Assignment Type on the Complaint Type Setup Form. | | GIS | | - | Added a table to the GIS tooltip to display all Complaints at that Parcel. You are also able to view those complaints by selecting them from a list. |
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| 08/06/2009 | | General | | - | Added time lookup buttons to many time fields in the application | | Accounts | | - | The Calls table on the Account Master View now shows associated Complaints. | | Concerns | | - | Removed all usage of Concerns | | Complaints | | - | Updated the Conversion to convert Concerns into Complaints | | - | Added a feature to reference complaints as "escalated" | | - | The Take A Call wizard is now used to add complaints everywhere in the program. | | - | Added additional filtration on the Due Complaints view for escalation and requested contact. | | - | Added a button and form to the Complaint Master View to manage requested contact on complaints. | | - | Added a "Go To Complaint" feature on the Complaint Quick View form. |
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| 07/31/2009 | | General | | - | Added color-coding to the tableViews. | | - | Added date lookup buttons to some date filter fields. | | - | Added security to Complaint and Account attachments. | | - | Added check to ensure records are saved before a reminder is set on them. | | Accounts | | - | Added some additional checks to the "Transfer Concerns" tool. | | Complaints | | - | Fixed issue where the Complaint tableView did not show all the fields. | | - | Added link labels to the Primary Account and Primary Concern of a Complaint. | | Actions | | - | Fixed issue with adding duplicate Action ID's when they are set manually. | | Reminders | | - | Added the ability to assign reminders to other users. | | - | Added security to assign reminders to others, as wel as view all reminders. | | Reporting | | - | Updated the way Complaints and Actions can be printed. |
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| 07/24/2009 | | General | | - | Added Quick Text Conversion from BTrieve files | | - | Removed Tables from Database relating to Letters | | Complaints | | - | Added the ability to print complaint comments | | Program Setup | | - | Fixed issue with crash when viewing an Audit Table |
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| 07/23/2009 | | General | | - | Attachments are now displayed in a grid of adjustable thumbails. | | - | The 4 table views can now mark records. | | - | Fixed some bugs with the Goto Linked Record buttons on reminders. | | Concerns | | - | Fixed a bug with the Call Slider so it updates when rows are selected. |
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| 07/21/2009 | | General | | - | Fixed an issue with not being able to edit records from a Cause lookup. | | - | Changed how the letter template lookup filters the attachment table. | | Complaints | | - | Modified the Complaint Location layout to stretch with the main form. | | GIS | | - | Added the ability to launch the Take a Call Wizard from the GIS map. |
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| 07/20/2009 | | Concerns | | - | Fixed how the concern to be edited is set from the Table View | | - | Caller Demeanor now has string values instead of numbers | | Actions | | - | Fixed how Actions are selected from the table view |
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| 07/20/2009 | | General | | - | Changed the Search Complaints and Complaint Master View tree icons | | Accounts | | - | Added Print Toolstrip button to Account Master View | | Concerns | | - | Added Initial Filter info to "Assign to Existing Complaint" feature | | GIS | | - | Added Prerequisites to Installation Package for GIS |
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| 07/17/2009 | | Reporting | | - | Added Schema Update to add some stored procedures related to Report Categories. |
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| 07/17/2009 | | General | | - | Fixed issue with an error in the versioning of the setup file upon updating. | | - | Implemented the Print buttons for Concerns, Complaints, Actions, and Activity Logs. | | Complaints | | - | Added Tool to Copy Account Information to Complaint Owner Information. |
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| 07/17/2009 | | General | | - | Added Schema Update For Database | | - | Fixed issue with Call Location in Take a Call form For FogBugz case 10482 | | - | Added Update Log for Case 10480 | | - | Added Attachment Conversion to Pervasive Conversion |
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